Chapter 360-27 PATIENT'S RIGHTS
| (1) |
Board means the Georgia
Composite Medical Board. |
| (2) |
Declaration of the patients'
rights means the notice found in Rule
360-27-.02(2). |
| (3) |
Grievance means a complaint
filed by a complainant concerning a physician, his/her treatment or
his/her staff or office. |
| (4) |
Complainant means a patient or
other interested party filing a grievance. |
| (1) |
Physicians are required to post
a declaration of the patient's rights to file a grievance with the
Board concerning a physician, staff, office or treatment
received. |
| (2) |
The
declaration shall contain the following language with no alterations,
deletions or additions: The patient has the right to file a grievance
with the Georgia Composite Medical Board, concerning the physician,
staff, office and treatment received. The patient should send a
written complaint to the board. The patient should be able to provide
the physician or practice name, the address and the specific nature
of the complaint. Complaints or grievances may be reported to the
Board at the following address or telephone number:
Georgia Composite Medical Board
Attn. Complaints Unit
No. 2 Peachtree Street, N.W. 36th Floor
Atlanta, GA 30303
(404) 656-3913
www.medicalboard.georgia.gov
|
| (3) |
The declaration shall be
prominently displayed in a sign that is 8 1/2 inches × 11
inches in type that is no smaller than 24 point Times Roman print in
black on white background. It shall be displayed in the physician's
waiting room in an area that is not obstructed and can be easily
viewed by patients. |
| (1) |
Patients, or any person that
the Board deems to have a legitimate interest, have a right to file a
grievance with the Board by calling the Board with the complaint or
by sending a written complaint to the Board. |
| (2) |
A complaint should include the
following and will not be deemed as filed until this information is
received:
| (a) |
the name, address and
telephone number of the complainant; |
| (b) |
when the patient is not the
complainant, specify the name of the patient if applicable; |
| (c) |
specify the physician or
practice name, the address and the nature of the complaint; |
| (d) |
dates and details of any
specific incidents. |
|
| (3) |
When a complaint is received
the Board will send the patient a form(s) authorizing the Board to
use the patient's name, release the patient's name and the release of
information to necessary individuals to conduct an
investigation. |
| (4) |
The
Board will review every complaint to determine if there is sufficient
evidence to warrant an investigation. Complaints that fail to allege
a violation that is within the Board's jurisdiction lack sufficient
evidence to warrant an investigation. |
| (5) |
The Board will respond in
writing to the complainant within 60 days of receiving a complaint
and inform the complainant whether the complaint is being referred
for investigation. If the complaint has been investigated, the
board's response will inform the complainant as to the results of the
investigation or whether further investigation is required, and any
board action taken. |
Any physician or authorized personnel violating the
provisions of this chapter may be subject to disciplinary action and
shall be assessed a monetary fine for each
violation.
The patient has the right to file a grievance with
the Georgia Composite Medical Board concerning the physician, staff,
office and treatment received. The patient should either call the
board with such a complaint or send a written complaint to the board.
The patient should be able to provide the physician or practice name,
the address and the specific nature of the complaint. You may report
complaints to the Board at the following address or telephone
number:
Georgia Composite Medical Board
Attn. Complaints Unit
No. 2 Peachtree Street, NW 36th Floor
Atlanta, GA 30303
(404) 656-3913
www.medicalboard.georgia.gov
