Chapter 360-27 PATIENT'S RIGHTS
| (1) |
Board means the
Georgia Composite Medical Board. |
| (2) |
Declaration of the patients' rights means
the notice found in Rule
360-27-.02(2). |
| (3) |
Grievance means a complaint filed by a
complainant concerning a physician, his/her treatment or his/her staff or
office. |
| (4) |
Complainant means a
patient or other interested party filing a grievance. |
| (1) |
Physicians are required to post a
declaration of the patient's rights to file a grievance with the Board
concerning a physician, staff, office or treatment received. |
| (2) |
The declaration shall contain the
following language with no alterations, deletions or additions: The patient has
the right to file a grievance with the Georgia Composite Medical Board,
concerning the physician, staff, office and treatment received. The patient
should send a written complaint to the board. The patient should be able to
provide the physician or practice name, the address and the specific nature of
the complaint. Complaints or grievances may be reported to the Board at the
following address or telephone number:
Georgia Composite Medical Board
Attn. Complaints Unit
No. 2 Peachtree Street, N.W. 36th Floor
Atlanta, GA 30303
(404) 656-3913
www.medicalboard.georgia.gov
|
| (3) |
The declaration shall be prominently
displayed in a sign that is 8 1/2 inches × 11 inches in type that is no
smaller than 24 point Times Roman print in black on white background. It shall
be displayed in the physician's waiting room in an area that is not obstructed
and can be easily viewed by patients. |
| (1) |
Patients, or
any person that the Board deems to have a legitimate interest, have a right to
file a grievance with the Board by calling the Board with the complaint or by
sending a written complaint to the Board. |
| (2) |
A complaint should include the following
and will not be deemed as filed until this information is received:
| (a) |
the name, address and telephone number of
the complainant; |
| (b) |
when the
patient is not the complainant, specify the name of the patient if
applicable; |
| (c) |
specify the
physician or practice name, the address and the nature of the
complaint; |
| (d) |
dates and details of
any specific incidents. |
|
| (3) |
When a complaint is received the Board
will send the patient a form(s) authorizing the Board to use the patient's
name, release the patient's name and the release of information to necessary
individuals to conduct an investigation. |
| (4) |
The Board will review every complaint to
determine if there is sufficient evidence to warrant an investigation.
Complaints that fail to allege a violation that is within the Board's
jurisdiction lack sufficient evidence to warrant an investigation. |
| (5) |
The Board will respond in writing to the
complainant within 60 days of receiving a complaint and inform the complainant
whether the complaint is being referred for investigation. If the complaint has
been investigated, the board's response will inform the complainant as to the
results of the investigation or whether further investigation is required, and
any board action taken. |
Any physician or authorized personnel violating the provisions
of this chapter may be subject to disciplinary action and shall be assessed a
monetary fine for each violation.
The patient has the right to file a grievance with the Georgia
Composite Medical Board concerning the physician, staff, office and treatment
received. The patient should either call the board with such a complaint or
send a written complaint to the board. The patient should be able to provide
the physician or practice name, the address and the specific nature of the
complaint. You may report complaints to the Board at the following address or
telephone number:
Georgia Composite Medical Board
Attn. Complaints Unit
No. 2 Peachtree Street, NW 36th Floor
Atlanta, GA 30303
(404) 656-3913
www.medicalboard.georgia.gov
